Return & Refund Policy

At The yrt., we are committed to delivering products that meet our quality standards and arrive safely at your doorstep.

Because many of our products require careful handling and storage, we have established the following Return & Refund Policy to protect both our customers and the integrity of our products.

Our Commitment

Every order is carefully inspected before shipment.

If something is not right, we will work with you to resolve the issue as fairly and promptly as possible.

Products Eligible for Replacement or Refund

We may offer a replacement or refund where:

• You received the wrong product.
• Your order arrived significantly damaged during shipping.
• Your order is incomplete.
• The product arrived broken or unusable due to courier damage.
• Your package was lost in transit and confirmed by the courier.

All requests are subject to review.

Products Not Eligible for Return

For safety, hygiene, and product integrity reasons, we cannot accept returns for:

• Opened products.
• Used products.
• Products that have been reconstituted or otherwise altered after delivery.
• Products that have been improperly stored after delivery.
• Products purchased in error by the customer.
• Change-of-mind purchases.
• Products returned without prior approval.

Damaged Orders

If your order arrives damaged, please notify us within 48 hours of delivery. To help us investigate, please include:

• Your order number.
• Clear photographs of:
  • the outer packaging;
  • the shipping label;
  • the product;
  • any visible damage.
• A brief description of the issue.

Failure to report shipping damage within this timeframe may affect our ability to process your request.

Incorrect Orders

If you receive an incorrect item, please contact us within 48 hours of delivery. Where verified, we will arrange an appropriate replacement or other suitable resolution.

Missing Items

If any items are missing from your order, please notify us within 48 hours of delivery. We will investigate the matter and, where appropriate, send the missing items.

Lost Shipments

If a shipment is confirmed lost by the courier, we will work with the courier to investigate. Once confirmed, we may offer:

• a replacement shipment; or
• a refund, where appropriate.

Delivery delays alone do not necessarily indicate a lost shipment.

Order Cancellations

Orders may be cancelled before they have entered processing. Once an order has been packed, prepared for shipment, or dispatched, cancellation may no longer be possible.

If cancellation is approved, any applicable payment processing fees that cannot be recovered may be deducted from the refund where permitted by law.

Refund Processing

Where a refund is approved:

• refunds will be issued using the original payment method whenever possible;
• processing times may vary depending on your payment provider;
• shipping fees are generally non-refundable unless the error was caused by The yrt..

Quality Concerns

If you believe there is a quality issue with a product, please contact us immediately. To assist with our investigation, we may request:

• photographs of the product;
• the product batch (LOT) number;
• the expiry date;
• a description of the concern.

Each report is reviewed individually. Where appropriate, we may temporarily quarantine remaining inventory from the same batch while the matter is investigated.

Refused Deliveries

If an order is refused or returned due to:

• an incorrect shipping address provided by the customer;
• repeated failed delivery attempts;
• failure to collect the parcel;

additional shipping charges may apply before reshipment.

Customer Responsibilities

Customers are responsible for:

• providing an accurate delivery address;
• inspecting their order upon delivery;
• storing products according to any accompanying instructions;
• contacting us promptly if an issue is identified.

Our Decision Process

Every request is reviewed individually. We are committed to treating every customer fairly while maintaining the quality, safety, and integrity of our products.

Contact Us

If you experience any issues with your order, we are here to help.

The yrt.
Email: care@theyrt.com

Please include:

• Order Number
• Full Name
• Description of the Issue
• Supporting Photos (if applicable)